Frequently Asked Questions

Everything you need to know about rewards, membership tiers, and payments security.

Security & Fees

Is my information secure with Keyy? Is it end-to-end encrypted?

Yes, your data is completely safe with Keyy. We are CASA-certified, which ensures end-to-end encryption, keeping your personal and financial information private and protected at all times.

Is Keyy free to use? Are there any charges?

Yes, Keyy is 100% free to use. There are no hidden charges, subscription fees, or usage costs for any of its features.

Are there any hidden charges on Keyy?

No, there are absolutely no hidden charges. All features and benefits on Keyy are completely free to use.

Auto Selection & Keyys

Why should I use auto card selection every time I pay?

Every transaction can earn you different rewards depending on the card you use. With Keyy’s Auto Card Selection, you always pay using the best card, maximizing returns, optimizing your credit limit (up to 25%), unlocking milestone benefits, and ensuring you never miss out on savings.

Can I convert Keyys into cash?

No, Keyys cannot be converted into cash. However, you can redeem them 1:1 against gift cards, making them just as valuable for your purchases.

Memberships & Streaks

Can I retain my membership forever once I achieve it?

No, memberships are activity-based. To maintain your membership level, you need to use auto card selection at least 5 times per month.

What happens if my streak breaks?

If your streak breaks, your membership level drops by one tier. To maintain your level and benefits, make sure to stay consistent with your activity.

What does Travel Membership mean?

With Keyy’s Travel Membership, you can track and manage all your hotel and flight loyalty programs in one place, making travel planning seamless and rewarding.

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